Learn the skills of customer relationship management with the Customer Relationship Management-second edition course and lab. Lab simulates real-world, hardware, software and command line interface environments and can be mapped to any text-book, course or training. The course and labs provide knowledge on topics such as technology and data platform; organization and CRM; privacy and ethics consideration; CRM program measurements and tools; and social networking and CRM.
A gateway into any profession and one of most important positions in an Organization