Every member of an organization needs to be involved in delivering excellent customer service. This course teaches exemplary customer service tactics used by professionals in all types of organizations. This course focuses on strategies for reaching company goals, dealing with complaints and problems, winning back customers and creating loyal customers. It emphasizes the importance of effective communication and collaboration techniques with a wide range of customer-focused activities. This course will develop the knowledge about customer behaviour, loyalty, exceptional service, problem-solving, time and stress management service skills and the impact of globalization on customer service. After completion of the course student will be able to resolve customer complaints and conflicts and will be able to serve a diverse population of customers.
A gateway into any profession and one of most important positions in an Organization