Customer Service Representative

BITTS International Career College > Short Courses > Customer Service Representative
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Department
Business
Campus
Mississauga
Level
Graduate
Semester
Continuous
Method
Campus
Duration
2 Days

Every member of an organization needs to be involved in delivering excellent customer service. This course teaches exemplary customer service tactics used by professionals in all types of organizations. This course focuses on strategies for reaching company goals, dealing with complaints and problems, winning back customers and creating loyal customers. It emphasizes the importance of effective communication and collaboration techniques with a wide range of customer-focused activities. This course will develop the knowledge about customer behaviour, loyalty, exceptional service, problem-solving, time and stress management service skills and the impact of globalization on customer service. After completion of the course student will be able to resolve customer complaints and conflicts and will be able to serve a diverse population of customers.

online courses mississauga

A gateway into any profession and one of most important positions in an Organization

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Entry requirements

  • High School Diploma or Equivalent
  • Age must be 18 years or above
  • English Proficiency

Course structure and modules

  • The Customer Service Environment
  • Introduction to Customer-Service
  • Serving a diverse Population of Customers
  • Customer Service and Essential Personal Skills
  • Resolving customer conflicts and complaints
  • Problem-solving, Time and Stress management service skills
  • Communication Skills for Customer Service
  • Customer focused listening skills
  • Effective telephone communication
  • The challenges of Customer Service
  • The impact of Globalization on customer service
  • Using Technology to better serve customers
  • Managing, Training and rewarding great customer service

How you study

Career opportunities

After Successfully finishing the course student will improve their skills and/or acquire new ones. Student improves skills like communication, listening, problem-solving and organizational skills.