Effective Help Desk Specialist Skills

BITTS International Career College > Certificate > Effective Help Desk Specialist Skills
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Department
Business, Business Adminstration
Semester
Continuous
Method
Online
Duration
25 Hours

The Effective Help Desk Specialist Skills course covers both the technical skills and personal skills that are necessary to succeed in any help desk or technical support role. Personal skills include communication, training, and writing skills while technical skills include security, troubleshooting, and business skills. The course helps you understand your users needs, goals, and attitudes; define, diagnose, and solve problems; and protect the security of your users, information, and devices.

students at BITTS

A gateway into any profession and one of most important positions in an Organization

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Entry requirements

  • High School Diploma or Equivalent
  • Age must be 18 years or above
  • English Proficiency

Course structure and modules

  • Introduction
  • Introduction to Help Desk Support Roles
  • Communication Skills
  • Personal Skills
  • Technical Skills
  • Security Skills
  • Troubleshooting Skills
  • Writing Skills
  • Training Skills
  • Business Skills
  • Calculating Help Desk Value
  • Appendix

Career opportunities

  • Help Desk Support Technician
  • Service Desk
  • Front Desk Administrator