The Effective Help Desk Specialist Skills course covers both the technical skills and personal skills that are necessary to succeed in any help desk or technical support role. Personal skills include communication, training, and writing skills while technical skills include security, troubleshooting, and business skills. The course helps you understand your users needs, goals, and attitudes; define, diagnose, and solve problems; and protect the security of your users, information, and devices.
Help Desk Specialist Skills course is a gateway to achieve help desk jobs in Canada