IELTS FAQ

Where can I find the Payment Reference Number?

The payment reference number can be found in the payment confirmation email sent to you when you pay for the exam

If a candidate is unable to pay online, is there any other mode of payment?

The most convenient way of payment is online, however, if you are unable to do so, you can always choose any other modes of payment –

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What are the fees for the IELTS Exams?

The fees for any type of IELTS Exam(Academic or General, Paper Based or Computer Delivered) is

  • $330.00 if paid by cash, debit card or e-transfer
  • $340.00 if paid by credit card or online payment.

You will be provided with your Payment Reference Number within 48 business hours of payment.
Note: Weekends are not considered in business hours.

What if a candidate does not receive confirmation of payment and document submission?

Usually, it takes 48 business hours to receive confirmation. If you do not receive a confirmation within 48 hours you can

Do you provide headphones for the listening component?

Yes, we do provide latest wireless headphones for all registered candidates for both academic and general IELTS. Along with headphones, every candidate is also provided with the necessary stationery required for the test including sharpened pencils and erasers.

How to register for IELTS online?

To register online, log on to our website and select your mode of exam. i.e. Paper-Based or Computer-Based as per your desire. Once you make up your mind, just click on the register button on the webpage. You will be redirected to the registration page where you can select your desired date and register for the exam.

What to carry with you on the exam day?

On the day of the exam, registered candidates must carry a valid Passport, Permanent Resident card, it should be the same that is used for the registration. Stationery including headphones, pencils and erasers for the test will be provided by the centre. Test takers can bring water in a transparent bottle. No other material is permitted inside the test hall. This includes watches, phones, smartphones, headphone, stationery, papers, pencils erasers, jewellery etc.

Does BITTS provide IELTS training services along with testing services?

Yes, BITTS provides IELTS training for people who are looking to appear for IELTS exam in the near future. For more information, related to course and fees, click here.

Do BITTS provide test material?

All of the materials required for the candidate to appear for listening, reading and writing test will be provided by the test centre. Materials include headphones, pencils, erasers, etc.

What time does the test end?

The test starts between 9:00 and 9:30 and usually takes 2 hours 30 minutes to complete the Listening, Reading and Writing components. The speaking component is scheduled separately either on the same day or an adjoining day. The format is as follows:
-Listening: 30 minutes
-Reading: 60 minutes
-Writing 60 minutes
-Speaking 11-15 minutes
*Speaking date may or may not be on the same day as the other three modules.

Can any other person collect the Test Report Form (TRF) on behalf of the appeared candidate?

Yes, one can collect TRF on the candidate’s behalf. To do that, the candidate has to send an email to ielts@bitts.ca mentioning the candidate details(Full Name, DOB, Exam date and ID Document Number) and attach the government photo ID of the person who will collect TRF).

Exam Cancellation Policy.

Request for Cancellation must be made via email only. Cancellation requested via telephone or In-person will not be accepted. A candidate can request for cancellation 5 weeks prior to the date of the paper-based exam and one week prior to the computer-delivered exam. An 80-dollar admin fee will be deducted from the fees, and the refund will be processed within 2-3 weeks. Candidates are not eligible for a refund if they request for cancellations after the required deadline has passed. The candidate should send the completed Request for Refund/Transfer Form to ielts@bitts.ca to process the request.

Requests for test cancellation must be received by the centre office 5 weeks prior to the first-choice test date. If it is less than 5 weeks from your test date, refunds and test date transfers will only be considered for Special Circumstances.

The following are considered Special Circumstances for Test-Day refund:

  • Serious Illness — hospital admission or serious injury: accompanied by a medical note from a registered Medical Doctor.
  • Loss or Bereavement — death of a close family member: accompanied by a death certificate.
  • Hardship/Trauma — victim of a crime, victim of a traffic accident: accompanied by a police report.
  • Military Service — enlist: accompanied by a letter from the government.

If a candidate is a refugee, will he/she need a form of identification?

If one is a refugee, will first submit a document to test centre prior to registration for approval. Once approved, can then register for the IELTS exam. On the Test Day, he/she will have to carry their “Refugee Protection Claimant Document” with them and any other form of government-issued photo ID.

When, where and how can you collect your TRF?

You can collect your TRF from the Main office

209 – 7420 Airport Road, Mississauga L4T 4E5.

Candidate can show their passport or any other Canadian issues ID.

Can we request to transfer our exam date?

Requests for test date transfer must be received by the centre office 5 weeks prior to the first-choice test date. If it is less than 5 weeks from your test date, test date transfers will only be considered for Special Circumstances. The candidate should send the completed Request for Refund/Transfer Form to ielts@bitts.ca to process the request and pay the transfer fees of 30-dollars.

The following are considered Special Circumstances for Test-Day transfer:

  • Serious Illness — hospital admission or serious injury: accompanied by a medical note from a registered Medical Doctor.
  • Loss or Bereavement — death of a close family member: accompanied by a death certificate.
  • Hardship/Trauma — victim of a crime, victim of a traffic accident: accompanied by a police report.
  • Military Service — enlist: accompanied by a letter from the government.

Does BITTS send TRF via Mail?

Yes, BITTS provides an option to send TRF via express post to the requested organizations. An electronic copy is sent to organizations for those that are set up to receive the same. Candidates need to send the completed application to issue additional TRFs to ielts@bitts.ca. The candidate would have to pay $45 which cover the postal and administrative charges.

Request for Enquiry On Result for IELTS Exam

  • You must request for EOR within six weeks of your test date
  • To apply for EOR, submit a completed Enquiry on Results Form to ielts.eor@bitts.ca
  • You may choose one or more modules of the test to be reevaluated
  • The fees for EOR is $250 regardless of the number of modules you chose
  • The process takes 4-6 weeks, depending on several factors including the number of sections requested for remark.
  • You will receive an EOR letter stating your final result status.
  • You will be required to return your previously issued Test Report Form if your result is changed before a new one can be issued.
  • If there are any changes to your score, you will be refunded the complete amount to your registered account.
  • If there are no changes, no fees would be refunded.

Fees and Forms:

Application for the Issue of Additional TRFs – $45 to cover postal and administrative charges
Enquiry on Results Form – $250 which will be refunded in full if the score changes. No funds will be refunded if there is no change in the score
Request for Cancellation or Refund Form – An admin fees of $80 would be charged for any request for refund
Request for Test Date Transfer Form – An admin fees of $30 would be charged for Test Date Transfer

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