IELTS Transfer & Cancellation

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IELTS Cancellation and Refund Policy

You can cancel your IELTS test registration at any time before taking your test by notifying your Test Centre. IELTS cancellation and refund terms depend upon when you cancel and whether exceptional circumstances apply.

please complete this form and email it to ielts@bitts.ca

Temporary COVID-19 cancellation and transfer policy:

In case of test cancellation due to COVID-19:

  • Candidates must provide medical evidence from an authorised Covid-19 testing centre, clinic or hospital. Test takers with medical evidence of Covid-19 infection that prevents them from sitting on their original test day may transfer, free of charge, to a later test date. To be eligible for a free transfer, candidates must provide medical evidence to their test centre no later than 5 working days after their original test date.
  • Candidates with medical evidence of Covid-19 infection that prevents them from sitting on their original test day may request a 75% refund of their test fee. To be eligible for a refund, candidates must request the refund between 14 days prior and up to a maximum of 5 working days after their test date.
  • Candidates who are required to self-isolate due to close contact with a Covid 19 case may request a free transfer to a new test date. This transfer request must be received on or before the original test date and the new test date must be after the mandatory period of self-isolation is complete.  No refund will be offered in this case.

Transfers:

More than 14 days before the test:

  • You are eligible for transfer within 3 months from the original test date.

  • You must select a test date, where available, within the next three months from your original test date. If your preferred test date is more than three months after your original test date then your transfer will be treated as a cancellation.

  • You can only transfer the same booking once.
  • Your test centre may charge an administration fee of 75 CAD.
  • Once the IELTS exam is transferred, the registration fee would not be refunded.

If the transfer request is received within 14 days from the original test date

  • It would be considered as a cancellation
  • No transfers

Please note that transfers are only possible within the same test centre.

Refund: Time to test date

More than 14 days (excluding the test day) before the test:
If you cancel your IELTS test registration more than 14 days before the test (Test day is not counted) you will receive a 75% refund of the total test fee.
Within 14 days but more than five days (excluding the test day) before the test:
If you cancel your IELTS test registration within 14 days but more than five days before the test (Test day is not counted) you will receive a 50% refund of the total test fee.
Within five days (excluding the test day) of the test:
If you cancel your IELTS test registration within five days of the test (Test day is not counted) you will not receive any refund.

The following considered Special Circumstances for Test-Day transfer or refund:

  • Serious Illness— hospital admission or serious injury: accompanied by a medical note from a registered Medical Doctor.
  • Loss or Bereavement— the death of a close family member: accompanied by a death certificate helps to cancel the exam.
  • Military Service— enlist: accompanied by a letter from the government.

The transfer fee is $75, Refunds may take 2–3 weeks for processing. For all transfer or cancellation requests, please complete the following form and email it to ielts@bitts.ca:

  • Request for Refund or Test Day Transfer Form (pdf)
  • Special Circumstance requests require appropriate documentation or evidence including but not limited to a medical certificate from a registered medical doctor, a death notice, certificate, police report or government letter

If you qualify for a Special Circumstance transfer or cancellation after test day. The transfer request or cancellation request must obtain no later than five working days after the test date.

Test takers who miss the timeline will NOT receive a transfer or cancellation and MUST reapply.

British council Ielts-confirmation-testing-refund